Technical Support Policy

In our commitment at Ivory Higher Training Institute to achieving training and development goals, technical communication mechanisms have been provided for trainers and trainees to obtain 24/7 guidance and solutions.

Support Delivery Methods:

• Support via remote access tools like "TeamViewer".
• Support via social media chats (WhatsApp, Facebook, Twitter).
• Direct support via phone and email.
• Internal classroom support and website support form.

Beneficiaries:

• Registered trainers for course delivery.
• All trainees enrolled in training courses.
• Government agency supervisors (TVTC, NELC).

Support Channels & Hours:

• Call Center: Sun to Thu, 8 AM to 9 PM, and during training programs.
• Email: Info@mwaheblms.com

Included Services & Systems:

• Solving course enrollment and login issues.
• Trainee orientation and platform usage training.
• Technical tracking of trainee accounts and live session attendance.
• Certificate extraction from the "Manar" platform.

Expected Response Time:

• WhatsApp: Within a short period.
• Twitter & Facebook: Within minutes via chat.
• Email: Response usually takes around 30 minutes.