Roles and Responsibilities for Technical and Administrative Staff

Introduction
In the name of Allah, and prayers and peace be upon the Messenger of Allah.

The “Afaq Al-Takamul Training Center Platform,” as an effective tool for delivering its professional message to health practitioners, has been keen on forming a complete professional team capable of managing the educational process according to standard standards. This contributes to the growth of health awareness and achieves the Saudi Vision 2030 goals.

Key Roles and Positions

• Program Manager: Responsible for accreditation applications, coordinating with relevant authorities, and reviewing academic materials for quality.
• E-Learning Management Specialist: Responsible for training users, analyzing data, and improving online training strategies.
• E-Learning Training Coordinator: Schedules classes, prepares the learning environment, and conducts technical checks.
• Web Developer: Designs and builds the website, maintains the platform, and ensures security and standard compliance.
• Instructional Designer: Transforms academic material into interactive modules and designs learning activities.
• Technical Support Specialist: The front line for supporting trainers and trainees in technical matters like login or software issues.

Detailed Responsibilities

Program Manager

Supervises platform operations, oversees strategic planning, and ensures materials meet ethical and legal standards.

E-Learning Specialist

Maintains LMS records, analysis metrics, and collaborates with departments to adjust online strategies.

Web Developer

Creates UI layouts, implements site updates, and manages back-end integrations and data backups using best software practices.

Instructional Designer

Edits and develops online learning materials, manages online communities, and stays updated with instructional design best practices.

Technical Support

Troubleshoots technical issues, installs hardware/software, and follows up with customers to ensure issue resolution.